CONTACT SUPPORT

Call Us

+46 (0)771 64 40 00

Mail Us

support@postrackeurope.com

Frequently Asked Questions

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I am unable to edit my pTags

Contact Postrack Support and we will check that you have the right access.

What do the colors of the units on the map mean?

Blue = Stop or Parked Green = Moving

I am unable to see all my units on the map.

Under the meny tab Setting/ Show Units on Map Screen you can change the number of devices visible

Where can I change the default language

Under the meny tab Settings you can change the default language

Can I change the home page of the customer web

Under the meny tab Settings you can change the default startpage

My unit has stopped and parked but it does not report now although we have settings to report every 30 minutes

When a unit has stopped and parked, it reports a parked message the next time it reports. If you have the settings for it to report parked once a day then the next report will be after 24 hours.

We need a new account for the customer web

Contact Postrack Support and we can create an account for you.

When trying to login I get an error message that my account is locked.

If your account has been locked you need to contact Postrack Support for it to be unlocked.

Manuals & Documentation